phroyale FAQ

phroyale strictly enforces a 21 years old and above age requirement, in line with Philippine gaming regulations and PAGCOR guidelines. This applies to all players regardless of location. During registration, you must confirm your date of birth, and before making your first withdrawal, you will be required to complete KYC (Know Your Customer) verification with a valid government-issued ID. Accounts found to belong to players under 21 will be immediately suspended.

phroyale accepts the following Philippine government-issued IDs for KYC:

• PhilSys National ID
• Passport (Philippine or foreign)
• Driver's License (LTO)
• SSS / GSIS ID
• PRC ID
• Voter's ID

You may also be asked to submit a selfie holding your ID and a proof of address (e.g., a recent utility bill or bank statement from BPI, BDO, or Metrobank). KYC is typically reviewed within 1–2 business days.

No. phroyale strictly enforces a one account per player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function on the phroyale Login page or contact our support team for assistance.

phroyale supports a wide range of payment methods popular with Filipino players:

• E-wallets: GCash, PayMaya (Maya)
• Online Banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier
• Cryptocurrency: Selected digital currencies (subject to availability)

All transactions are processed in Philippine Peso (₱). GCash and PayMaya deposits are typically instant, while bank transfers may take up to 1 business day.

The minimum deposit on phroyale is ₱100 for most payment methods, including GCash and PayMaya. Some payment channels may have slightly higher minimums depending on the provider's own limits. There is no maximum deposit limit for verified accounts, though large deposits may trigger additional security checks in line with Philippine anti-money laundering regulations.

phroyale processes withdrawal requests within 24 hours on business days. Once processed, funds typically arrive as follows:

• GCash / PayMaya: Within 1–3 hours after processing
• BPI / BDO / Metrobank: 1–2 business days
• Other banks: Up to 3 business days

Note: Your first withdrawal requires completed KYC verification. Withdrawals are only processed to payment methods registered in your name — third-party withdrawals are not permitted.

phroyale does not charge fees on deposits. For withdrawals, phroyale does not impose its own withdrawal fees; however, your bank or e-wallet provider (e.g., GCash, BPI) may apply their own transaction charges. We recommend checking your payment provider's fee schedule. Cryptocurrency withdrawals may be subject to network fees, which vary depending on blockchain conditions at the time of the transaction.

phroyale offers a diverse game library designed for Filipino players:

• Vivo Live: Live dealer games streamed in real time — baccarat, roulette, blackjack, and more.
• Keno: Fast-paced number draw games with multiple daily draws.
• Bingo: Classic and themed bingo rooms with chat features and jackpot prizes.
• Slots: Hundreds of video slots from leading providers, including progressive jackpots.
• phroyale Casino: Our full casino lobby featuring table games, live dealers, and specialty games.

phroyale regularly offers bonuses including welcome bonuses, reload bonuses, free spins, and cashback promotions. All bonuses come with wagering requirements — typically between 20x and 40x the bonus amount — which must be met before winnings can be withdrawn. Bonus terms, eligible games, and expiry dates are clearly stated on each promotion page. phroyale reserves the right to modify or withdraw promotions at any time. Always read the full terms before claiming a bonus.

Yes. All games on phroyale use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot and table game providers are independently audited by recognized testing laboratories. Live dealer games are streamed from professional studios with real cards and wheels, ensuring complete transparency. phroyale is committed to fair play and operates under applicable Philippine gaming regulations.

phroyale uses 256-bit SSL/TLS encryption on all connections — the same standard used by major Philippine banks like BPI and BDO. Your personal data is stored on secure, access-controlled servers and handled in accordance with the Philippine Data Privacy Act of 2012. We never sell your data to third parties. For full details, please review our Privacy Policy.

phroyale provides a full suite of responsible gaming tools available in your account dashboard at no cost:

• Deposit Limits: Set daily, weekly, or monthly deposit caps.
• Loss Limits: Cap the total amount you can lose in a given period.
• Session Time Limits: Automatically log out after a set play duration.
• Reality Checks: Periodic pop-up reminders showing your session time and spend.
• Cooling-Off Period: Take a short break of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Block access to your account for 6 months up to permanently.

For more details, visit our Responsible Gaming page.

You can activate self-exclusion directly from your phroyale account under Settings > Responsible Gaming > Self-Exclusion. Choose your preferred exclusion period — from 6 months up to permanent — and confirm your request. Your account is suspended immediately and you will stop receiving all marketing communications. If you need assistance, contact our 24/7 support team and we will process your request right away, no questions asked.

Go to the phroyale Login page and click "Forgot Password". Enter the email address registered to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam or junk folder. Still having trouble? Contact our support team via live chat and we'll verify your identity and help you regain access.

phroyale offers 24/7 customer support through the following channels:

• Live Chat: Available directly on the phroyale platform — fastest response time, typically under 2 minutes.
• Email: [email protected] — responses within 24 hours on business days.

Our support team is fluent in both English and Filipino, so feel free to reach out in whichever language you're most comfortable with.

If you wish to permanently close your phroyale account, please contact our support team via live chat or email. Before closing, ensure you have withdrawn any remaining balance — funds in a closed account cannot be recovered after the closure is finalized. If you're closing your account due to concerns about your gaming habits, we strongly encourage you to consider our self-exclusion or cooling-off tools first. Visit our Responsible Gaming page to learn more.

Yes. phroyale is fully optimized for mobile browsers on both Android and iOS devices. You can access the full game library, make deposits via GCash or PayMaya, and manage your account directly from your smartphone — no app download required. Simply open your mobile browser, go to phroyale.com, and log in. The site is designed to load quickly even on standard mobile data connections common across Metro Manila, Cebu, Davao, and other parts of the Philippines.